Support
Talk to a person
Two ways through, both of them direct. No ticket queue to enter and nothing to sign in for.
Post
Blümlein & Lang Mode GmbHHosterfeldstraße 2
41747 Viersen
Deutschland
The things people write in about
Cancel a subscription
You do not need us for this. One click under Billing in your account ends the subscription at the end of the period you have paid for — the same number of steps it took to start it. If you would rather write, a plain email is enough.
A job failed or came out wrong
Tell us the job reference from the result page. If the pipeline failed on our side, the credits it consumed go back on your account. If the clip is simply not what you wanted, adjusting the keyframes and regenerating is usually the faster answer.
Delete my uploads or my account
Individual jobs can be deleted from the workspace, which removes the photograph and everything generated from it immediately. For the whole account, write to us and we confirm within 30 days.
Refunds and withdrawal
Consumers have a 14-day right of withdrawal, which ends early only under the three conditions set out in full on the withdrawal page. Statutory remedies for defects apply on top of that and are not time-limited to 14 days.
The clip changed my fabric
It should not be able to. Export is blocked automatically when colour or texture drifts past the limits. If you have a clip that passed the check and still looks wrong to you, send us the job reference — that is a bug in the check and we want it.
Report content or a breach
Write to the support address with the job reference or the page in question. We confirm receipt and tell you the outcome of the review.